4x4 Travelogue, advise and general comments bases on private and SA 4x4 experiences - Travelling in Africa since 1993

South Africa 4x4 - Rental of Land Rover 110 Defenders & Toyota Hilux Double Cab 4x4s. Equipped, insured, unlimitted kilomtres. Anywhere in Africa!

Enough is Enough. Abuse of our 4 x 4 Vehicles

Abuse of 4×4 Vehicles

Not for sensitive viewers…

Linking with my previous blog I attach this week’s two roll overs and some of my comments below :

Toyota Hilux Roll Over
Toyota Hilux Roll Over

 

 

 

 

 

 

 

South Africa 4x4 - Land Rover Roll Over Namibia
South Africa 4×4 – Land Rover Roll Over Namibia

 

 

 

 

 

 

 

  1. Every single accident caused by client’s there were no other vehicles involved. It was only the driver error to blame and nothing else.
  2. Every single client asked within 5 minutes when can they expect their replacement 4×4……. hahaha… you have to be crazy to expect me to give you another 4×4 to go an fuck up. Really ??
  3. Every accident client we had to fight to get our excess money out of the person. You must hear the excuses.

 

Well no more. See previous Blog Postings. Enough is Enough.

Carel Pienaar

South Africa 4 x 4 Legal

South Africa 4×4 Legal  

6 Years ago just as we started out with South Africa 4×4 full time we quickly ran into clever clients. Clients that abused our vehicles, rolled them over, caused accidents, wrote off vehicles and caused major damage to our vehicles. I must admit that these clients frustrated me tremendously as this is not what I signed up for when I started the 4×4 rental business. This was suppose to be a fun, sharing of a 4×4 passion and a way of exploring the continent with fellow travellers. What a rude awaking it was !

Accidents I can deal with, but an interesting fact is that not one of the accidents / roll overs were caused by a 3rd party. They were all caused by the client, all on their own, with no assistance.

You can imagine the major impact on our business, clients that had to be cancelled ( and everyone has something to say about this on TripAdvisor and other platforms ), lost growth, stress and plenty more !

A few comments around this matter :

  1. The court case proves that my rental contract is enforceable in South Africa and outside of South Africa.
  2. The court has awarded my an order to attach the property of this client to repay the full cost of the Land Rover that was written off.
  3. Other clients ( there are 22 of them ) that thought they could jump on a plane and run away from their responsibilities are in for a shock. I am coming for you.

The legal process turns slowly and after almost 4 years I won my first court case against a client in the District Court of New York. Now it is time for the other 22.

As always I share everything that is going on with South Africa 4×4. Some people do not like my honesty, but at least you know what you get and what not !

Time to level the playing field. If you you want to come to southern Africa to fuck up my vehicles you can go and rent from someone else. Go to Bushlore. They might appreciate your detailed taking care of a 4×4.

Carel Pienaar

South Africa 4 x 4 Rental Reservation Process

South Africa 4 x 4 has improved it’s rental reservation process in order to provide a faster service to our clients. In the past the process was handled my me only. With the increase in the size of the fleet this cannot be done by one person anymore and the following was implemented to assist you. At the bottom of this blog post I have added our new emails which you are welcome to use as needed.

The South Africa 4×4 Rental – Rental Reservation Process

Step 1

Search the internet and see what is available. Decide on which vehicle is best suited for your adventure. See my post about the different vehicle options – https://southafrica4x4.co.za/our-vehicles/

Step 2

Send a request and any questions you have. You will receive a response within 24 hours ( we do slow down a bit over the weekend with admin and quotes ). Compare and decide which vehicle will work for you.

Step 3

Complete the pre rental admin. We want to do as little as possible admin on the day of your arrival. Then you are ready for your adventure.

Step 4

2 weeks before the start of your rental we send you an email to follow up and confirm final arrangements. Flights, where we meet and what will happen on the day of your arrival.

 

Need to contact any of us ?

Please use the following email addresses :

Speak to me Carel Pienaar – info@southafrica4x4.co.za

You are welcome to speak to me via Skype. Please set up a time and date and we can discuss you adventure in detail!

Alternative Contacts :

 

Written by : Carel Pienaar

Satellite Phone Rental

Satellite Phone Rental in southern Africa.

why do you need a satellite phone for your adventure ? When we started South Africa 4×4 Rentals in 2008 mobile phone coverage was dismal to say the least. many countries north of South Africa has only started to roll out their mobile phone networks. You were good in major cities but for the rest of that specific country it was a no go. As a solution to this problem we supplied all our rentals with a mobile satellite phone. The idea was that regardless of where you would find yourself on your adventure South Africa 4×4 was only a call away to assist. This worked well and we assisted many clients over the years on this basis (even clients of other rental companies !).

Fast forward to 2017 and things have changed. Today you can sit in Xakanaxa Camp in the middle of the Okavango Delta and send text message. Personally I am not so sure that is a good thing ? Point is that networks have improved tremendously. I can only think of a hand full of places where you will not have mobile phone coverage. The need for a satellite phone has diminished and will only be needed for very remote places.

South Africa 4×4 has therefore decided that we will change our satellite phone use to the following arrangement :

  1.  We can supply a satellite phone for your adventure at a cost of R 200, once off, for the full duration of your rental. Regardless of how long you will be out on the road.
  2. Airtime for the satellite phone will have to be purchased.
  3. Airtime not used cannot be refunded.

PS – Clients that has booked rentals that includes a satellite phone will be supplied with a sat phone.

Satellite Phone Image
Satellite Phone Image

 

 

 

 

 

 

 

Carel Pienaar